Laser Pegs® - General Information
How long does it take to receive the Laser Pegs® web order?
Typically, we can get your order out within 24-48 hours from receipt of that order.
What are the countries you ship to?
We ship to all countries all over the entire world! Just call the order in and we will get a shipping estimate for your order. If the order is valued over 100.00 we may need to verify the address of the credit card you are using.
Can I mail a check for products sold online?
Yes. Please act as though you are processing an order online. Calculate the total order, including shipping, and mail a check to: Laser Pegs® Ventures LLC. 8304 Consumer Ct. Sarasota Fl. 34240. If you are unsure of the shipping cost involved, just give us a call and we can figure the total cost.
Can I order from a country other than USA?
Yes. You can call in your order at 941-371-0909, send an email to Sales@LaserPegs.com or mail a cashiers check to our headquarters. We sell all over the world and maybe can put you in touch with our certified resellers in your area. Those distributors can be viewed on our Foreign distributors link on the website.
Where can I purchase Laser Pegs® locally?
Please visit our store locator on our website. We try to keep this database as current as possible however we do not update it everyday and we continually add new resellers everyday. Alternatively you can call or email us for a location near you.
How do I obtain a coupon code?
If we run promotions we will email you the code through our advertisements. Please register for our newsletter and don not miss out on our special promotions and new Laser Pegs® kit releases!
My Discount code is not working?
Please email Support@LaserPegs.com or check to see if you are using case sensitive letters in the code.
Are Laser Pegs® sold on eBay?
Laser Pegs® can be sold on eBay, however our certified resellers have to adhere to MAP pricing. If they discount the items on eBay Laser Pegs® main office will contact the reseller and ask them to remove the items.
Alternatively if someone lists the items after they played with it consider bidding because the Laser Pegs® are a great toy that will last for many years!
Can online retailers discount the Laser Pegs®?
No. If our certified resellers do not adhere to our MAP pricing policies we will either buy back the inventory they have in stock or ask them to remove the item from their website. If those resellers do not comply with we will not sell them with anymore of our product.
We strive to build a long-term brand and cannot allow discounters online with very low overhead to compete with our retailers with much higher overhead. Our goal is to continually make new exciting kits for kids and adults to build and learn. It is very hard to do without proper policies in place from our certified resellers!
Should I return the Laser Pegs® to the store?
No. Contact us and we will solve any issues faster than a store would. If you seek a refund we just need a copy of your receipt and we will take care of the issues. If you have a defective part we will replace it for free! We offer a 90-day guarantee on all kits. Make sure you have a receipt!
I have a broken Laser Peg part.
Laser Pegs® are ultrasonically welded together. They are not glued at all! When you Ultrasonically weld plastic the plastic needs to be perfectly aligned with the adjoining piece and if it is not perfect the ultrasonic weld could be faulty! Just email Support@LaserPegs.com and we may ask for pictures of the defective part however we will replace the part for free. We need your address and the stated shape that is defective and our job is to make you happy and get you back to building with the Laser Pegs®!
What is the guarantee on the Laser Pegs® kits?
We offer an unprecedented 90-day guarantee on parts and power bases of the Laser Pegs®. We strive to learn and improve our manufacturing process. Just email us any issues you have and we will take care of them right away! Our number one goal is to make certain the end users have an unforgettable ultimate toy EXPERIENCE with the Laser Pegs® brand!
How do I become a certified distributor of the Laser Pegs® brand?
Laser Pegs® works with 13 of the top toy rep groups in the country. You can email Sales@LaserPegs.com and we can direct which toy group in your area has exclusive rights to resell the line. If you are outside of the USA we are continually looking for the right partners to work with. Please email us and we will send you our requirement sheet to see if you qualify becoming an exclusive distributor in your country.
How do I become a certified retailer?
Please email Sales@LaserPegs.com and we will direct you with the right toy rep group within your territory. Our toy reps strive to help you obtain the fastest shelf velocity on the planet!
I have a retail store can I buy direct from Laser Pegs®?
Yes, however we strongly recommend you use our exclusive toy rep groups to purchase the Laser Pegs® wholesale. They know from reselling the brand continually what it takes to optimize the best sell through in your store!
Do you offer a discount the more I order wholesale?
Yes, we do offer quantity discounts however you must qualify to become a reseller of the Laser Peg brand and must adhere to our MAP pricing policy.
Do you offer Point of Purchase displays?
Yes, we do. Please visit www.ShelfVelocityDisplays.com we offer two types: counter top displays and stand-alone units. The stand-alone units move more products faster! However, if you do not have enough room a counter top display works nicely. Some stores use both!